B2B — Professionals only
Applicable exclusively to commercial relationships between Hair Luxury and its professional clients. Last updated: 18 April 2026.
These general terms and conditions of sale (the “Terms”) apply to all sales concluded between INDI HAIR, a French SARL with share capital of €30,000, whose registered office is at 29 Boulevard de Courcelles, 75008 Paris, France, registered with the Paris trade register under number 788 571 248, trading under the brand name Hair Luxury (“Hair Luxury”), and any buyer acting in a professional capacity (“the Client”).
These Terms are reserved exclusively for hairdressing and beauty professionals holding a valid and active company registration number. Any access to the client portal or any placing of an order implies professional status and unreserved acceptance of these Terms.
As a contract concluded between professionals, these Terms expressly exclude the application of the provisions of the French Consumer Code relating to distance contracts concluded with consumers (in particular the right of withdrawal provided for in article L.221-18 of that Code).
Any order placed with Hair Luxury entails full acceptance of these Terms, which prevail over any other document issued by the Client, in particular the Client's own general conditions of purchase, save with the prior written agreement of Hair Luxury.
Hair Luxury offers professionals the following products and services:
The essential characteristics of the products are described in the product sheets available on the client portal. Hair Luxury reserves the right to modify its range of products and services at any time, without notice.
Photographs and illustrations of the products are not contractual. Shade variations may exist between batches, inherent to the nature of natural human hair.
Orders are placed exclusively via the secure Hair Luxury client portal at portal.hairluxury.fr, or directly with the assigned account manager by email or telephone. Verbal orders are not accepted.
An order is definitively recorded only after:
Hair Luxury reserves the right to refuse any order on legitimate grounds, in particular in the event of an ongoing commercial dispute or of inaccurate information provided by the Client.
In the event of a partial stock shortage, Hair Luxury will inform the Client as soon as possible. The Client may choose either partial delivery with a later top-up, or cancellation of the unavailable part.
All prices are stated in euros excluding tax. The applicable VAT is French VAT at the rate in force on the invoice date. The amount including tax appears on the final invoice.
Hair Luxury reserves the right to change its prices at any time. Orders are invoiced on the basis of the prices in force at the time the order is confirmed. Discounts and specific pricing conditions may be granted under a framework agreement or specific conditions signed between the parties.
Unless stated otherwise, prices do not include delivery costs, which are invoiced separately in accordance with article 6.
For orders placed for export (outside mainland France), prices are exclusive of local taxes and customs duties, which remain payable by the Client.
Unless specific conditions are agreed in writing, invoices are payable within 30 days net from the invoice issue date, in accordance with article L.441-10 of the French Commercial Code.
The accepted means of payment are:
Any payment delay beyond the agreed due date automatically entails, without any formal notice being required:
In the event of late payment, Hair Luxury reserves the right to suspend ongoing deliveries and client portal access immediately, and to require cash settlement of all pending orders.
No early payment discount will be granted, save with the express written agreement of Hair Luxury.
Deliveries are made to the address given by the Client when ordering. Shipments are handled by Hair Luxury's partner carriers, managed through the SendCloud platform.
Delivery lead times are given for information only. No delivery delay may give rise to penalties or to termination of the contract, save written agreement to the contrary.
Transfer of risk (loss, theft, damage) takes place when the goods are dispatched by Hair Luxury, as soon as they are handed to the carrier. The Client is invited to check the condition of parcels on delivery and to raise any reservation directly with the carrier.
Where damage is found on delivery, the Client must send reasoned reservations to the carrier by registered letter with acknowledgement of receipt within 3 working days of receipt, in accordance with article L.133-3 of the French Commercial Code.
Delivery costs are payable by the Client unless a promotion is running or the free-shipping threshold shown on the portal at the time of ordering is reached.
Hair Luxury retains ownership of the goods sold until full payment of the price, principal and ancillary amounts included. Transfer of ownership is subject to effective payment of all sums due.
This retention of title clause does not affect the transfer of risk, which occurs on dispatch (see article 6).
In the event of non-payment, Hair Luxury may reclaim the goods delivered and unpaid. The Client undertakes to keep the goods in good condition and to identify them as being the property of Hair Luxury. The Client may not resell or transform them before having paid the corresponding price in full.
No right of withdrawal: in accordance with article L.221-3 of the French Consumer Code, the provisions on the right of withdrawal granted to consumers do not apply to contracts concluded between professionals in the course of their usual business.
Claims for non-conformity: any claim relating to an apparent non-conformity of the delivered products (wrong reference, visible defect) must be sent to Hair Luxury in writing within 8 working days of receipt. After this period, no claim can be accepted.
Statutory warranty against hidden defects: Hair Luxury is bound by the warranty against hidden defects under articles 1641 to 1649 of the French Civil Code. Action under this warranty is time-barred 2 years after discovery of the defect. Where a hidden defect is established, the Client may request either rescission of the sale or a reduction in price, in accordance with article 1644 of the French Civil Code.
Returns of goods are accepted only after prior written agreement from Hair Luxury and under the conditions it defines. Returned products must be in their original condition, unopened and unused.
Hair Luxury may be held liable only in the event of proven fault. In any event, Hair Luxury's liability is expressly limited to the amount of the order concerned, including tax.
Hair Luxury cannot be held liable for indirect, intangible or consequential damage suffered by the Client or by third parties, in particular loss of turnover, of clientele, of data or of image.
It is for the Client to satisfy itself that the products are suitable for its use and its end clients, and to comply with the application protocols recommended by Hair Luxury.
As part of the commercial relationship, Hair Luxury collects and processes personal data relating to the Client and its representatives. This processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act. For any information on the processing carried out, retention periods and how to exercise your rights, see our privacy policy.
All trade marks, trade names, logos, photographs, texts and content appearing in Hair Luxury's commercial documents and digital materials are and remain the exclusive property of Hair Luxury. Any reproduction, even partial, without prior written authorisation is prohibited. The Client is authorised to use the marketing materials supplied by Hair Luxury solely to promote Hair Luxury products to its end clients, and in accordance with the usage charter provided during onboarding.
Hair Luxury cannot be held liable for non-performance or delayed performance of its obligations resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code, in particular: natural disasters, epidemics, acts of terrorism, general strikes, government decisions, or supply disruption beyond its control. In the event of force majeure, Hair Luxury will inform the Client as soon as possible and the parties will confer to find an amicable solution.
These Terms are governed by French law.
In the event of a dispute relating to the interpretation or performance of these Terms, the parties will endeavour to reach an amicable settlement. Failing an amicable agreement within 30 days of notification of the dispute, exclusive jurisdiction is granted to the Commercial Court of Paris, notwithstanding multiple defendants or third-party proceedings, including for urgent or protective proceedings, interim relief or applications.
Last updated: 18 April 2026 — Hair Luxury, 29 Bd de Courcelles, 75008 Paris. This English version is provided for convenience only; the French version is the legally binding text.
